Shipping policy

At XNAUWBI, we strive to provide a seamless shopping experience with reliable shipping services for all our customers. Below are the key details of our shipping process:

Shipping Methods & Carriers

We partner with trusted shipping carriers to deliver your orders securely. The available shipping options will be displayed at checkout based on your location.

Order Processing

All orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping Costs

Shipping fees are calculated based on your order’s weight, dimensions, and destination. You can view the exact shipping cost during checkout before finalizing your purchase.

Order Tracking

Once your order is dispatched, you will receive a tracking number via email to monitor your package’s delivery progress.

Undeliverable & Returned Packages

If a package is returned to us due to an incorrect or incomplete address, refused delivery, or failed delivery attempts, we will contact you to arrange reshipment (additional fees may apply) or issue a refund minus shipping costs.

Contact Us

For any shipping-related questions, please reach out to our customer service team at:
Email: returns@xnauwbi.com
Phone: (504) 835-2440

Thank you for shopping with XNAUWBI! We appreciate your support and look forward to serving you.